My Order Never Arrived—It’s Been a While!

We understand how frustrating it can be to wait for a package that hasn’t arrived. Here are the steps to help resolve this:

Step 1: Check the Tracking Information

• Locate the tracking number from your order confirmation email.
• Visit the carrier’s website and input your tracking number to see the latest updates on your package’s status.

Step 2: Confirm Your Shipping Address

• Double-check the shipping address you provided at checkout.
• Ensure it includes accurate abbreviations, street numbers, apartment numbers, and any other relevant information.

Step 3: Contact Our Customer Care Team

If you’ve verified the tracking and address but something seems off—or if your package is marked as delivered but you haven’t received it—please let us know right away.

Here’s how you can reach us:
📧 Email Us: [e-mail]

We’re here to help investigate the issue and provide the best solution.

Important Notes:

• If the package is confirmed as lost or undeliverable, our team will guide you on the next steps.
• To avoid future delays, always double-check your shipping details before placing your order.

We appreciate your patience and are committed to ensuring you receive your items as quickly as possible! 😊